Agreement Cancel/Suspend Reason Codes
Can be present on a cancelled or suspended agreement and give more detail about why the agreement is in that state.
| Code | Title | Description |
|---|---|---|
| AC02 | Invalid Debtor Account | The Payer Customer Account does not exist within NPP |
| AC04 | Closed Account Number | The account has been closed and the Mandate is no longer valid |
| AC05 | Closed Debtor Account | The Payer Customer account is closed |
| AC06 | Blocked Account | The Payer Customer Account is blocked |
| AC13 | Invalid Debtor Account Type | The Payer Customer Account does not allow funds to be debited within NPP |
| AG01 | Transaction Forbidden | The Payer Customer Account is unable to be debited |
| AG03 | Transaction Not Supported | The Payer Customer Account is able to make NPP Payments, but is not able to make NPP Payments to the Payee Customer Account type |
| AM03 | Not Allowed Currency | The Payer Customer Account cannot draw funds in AUD |
| AM12 | Invalid Amount | No amount and/or no maximum amount have been specified |
| AM14 | Amount Exceeds Agreed Limit | The specified amount would exceed the allowed Transaction amount for the Payer Customer Account |
| MD07 | End Customer Deceased | End customer is deceased |
| MD08 | No Mandate Service By Agent | The Mandate Service is no longer supported by the Agent |
| MD09 | No Agreement Service On Customer | The Payer Customer Account does not support the given agreement type |
| MD16 | Requested By Customer | Agreement/Amendment action requested by the Payer Customer |
| MD17 | Requested By Initiating Party | Cancellation/amendment requested by the creditor or by the initiating party |
| MD20 | Agreement Expired | Contact Zepto for more information |
| MD21 | Agreement Cancelled Due To Fraud | The Payer Participant detects fraud within the Agreement |
| MS02 | Not Specified Reason Customer Generated | The payment was rejected by the Debtor Customer, but no reason was provided |
| MS03 | Not Specified Reason Agent Generated | The payment was rejected by the Responding Participant, but no reason was provided |
| NARR | Narrative | Contact Zepto for more information |
| RR04 | Regulatory Reason | The Agreement/Payment is rejected due to regulatory reasons |
| SL01 | Specific Service offered by Debtor Agent | The NPP Payment Initiation Request was rejected specifically due to a service offered by the Responding Participant |
| SL11 | Creditor not on Whitelist of Debtor | The Payee or the Initiating Party is not included in the Payer Customer's whitelist |
| SL12 | Creditor on Blacklist of Debtor | The Payee or the Initiating Party is included in the Payer Customer's blacklist |
| CTAM | Contract Amended | Mandate suspended due to amendment of the contract |
| CTCA | Contract Cancellation Initiated By Debtor | Mandate suspended due to cancellation of the contract, requested by the debtor |
| CTEX | Contract Expired | Mandate suspended due to the contract that expired |
| MCFC | Mandate Suspended Final Collection | Mandate suspended as final collection took place |
| MCOC | Mandate Suspended Once Off Collection | Mandate suspended as the once off collection took place |
| MSUC | Mandate Suspended 7 Consecutive Unsuccessful Collections | Mandate suspended after 7 consecutive unsuccessful collections |
| NOAS | No Answer From Customer | The Payer Participant declines the Agreement on behalf of the Payer Customer because there was no response from the Payer Customer |
Updated 22 days ago