DEVELOPER GUIDE

PayTo Brand Guidelines

Branding guidelines are available for merchants to follow when implementing PayTo logo and assets in their checkout.

Overview

When a dispute is raised by the bank, Zepto creates the investigation, notifies your platform, and requests merchant action.

Make sure you submit evidence before the due date. Missing the deadline may result in the case being closed or rejected.

Once accepted, the action request is completed and the dispute workflow progresses accordingly.

Rejecting an action request without the correct review may cause avoidable operational issues.

Retrieve the investigation first, then inspect the active action request so you can present the right next step to your merchant.