Single Sign On Overview

Zepto provides Single Sign-On (SSO) integration to the merchant portal, allowing merchant's team to access the platform using their organisation's established SSO credentials. This functionality strengthens security measures and optimises the user experience by utilising the enterprise identity provider for seamless authentication.

Overview

When a dispute is raised by the bank, Zepto creates the investigation, notifies your platform, and requests merchant action.

Warning

Make sure you submit evidence before the due date. Missing the deadline may result in the case being closed or rejected.

Success

Once accepted, the action request is completed and the dispute workflow progresses accordingly.

Important

Rejecting an action request without the correct review may cause avoidable operational issues.

Tip

Retrieve the investigation first, then inspect the active action request so you can present the right next step to your merchant.

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Key benefits of using SSO

• Seamless integration: SSO increases employee productivity by reducing the time they must spend remembering and maintaining another set of credentials.
• Improved Security: It enables organisations to enforce strong password policies and implement multi-factor authentication consistently across all connected systems. It also allows Organisation administrators to centrally manage user access to the merchant portal.

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How it works

Below are the high level steps required to complete the SSO integration, our team will support you through the process:

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How to enable SSO for your organisation?

Reach out to your Zepto contact or our support team who will guide you through the steps to enable and setup SSO.