Refund Failure Codes
Can be present on a failed payment refund and give more detail about why the refund has failed.
| Code | Title | Description |
|---|---|---|
| ZPREF07 | The provided fund source has insufficient funds | The provided fund source has insufficient funds to process this refund |
| AC02 | Invalid Debtor Account | The Payer Customer Account does not exist within NPP |
| AC03 | Invalid Creditor Account Number | The Payee Customer Account does not exist within NPP |
| AC05 | Closed Debtor Account | The Payer Customer account is closed |
| AC06 | Blocked Account | The Payer Customer Account is blocked |
| AC07 | Closed Creditor Account Number | The Payee Customer account is closed |
| AC14 | Invalid Creditor Account Type | The Payee Customer Account does not allow funds to be debited within NPP |
| AG01 | Transaction Forbidden | The Payer Customer Account is unable to be debited |
| AG03 | Transaction Not Supported | The Payer Customer Account is able to make NPP Payments, but is not able to make NPP Payments to the Payee Customer Account type |
| AGNT | Incorrect Agent | BSB/IIN of the account provided falls outside the range published in the NPP Reference Data |
| AM01 | Zero Amount | Specified message amount is equal to zero |
| AM02 | Not Allowed Amount | Specified transaction amount is greater than allowed maximum |
| AM03 | Not Allowed Currency | The Payer Customer Account cannot draw funds in AUD |
| AM06 | Too Low Amount | The amount requested is below the agreed minimum amount |
| AM12 | Invalid Amount | No amount and/or no maximum amount have been specified |
| AM19 | Invalid Group Number Of Transactions | The number of transactions in the NPP Payment Initiation Request is not 1 |
| BE06 | Unknown End Customer | The Payer Customer associated with the nominated Payer Customer Account does not exist within the Payer Participant (or applicable identified Institution) customer list |
| BE08 | Missing Debtor Name | Debtor name is missing |
| BE22 | Missing Creditor Name | Creditor name is missing |
| CH20 | Decimal Points Not Compatible With Currency | The amount does not have two or zero fraction digits |
| CH21 | Required Element Missing | One or more mandatory fields have not been provided |
| DT02 | Invalid Creation Date | The CreationDateTime in the Group Header is not as per the required format |
| ED06 | Settlement System Not Available | The FSS is unavailable so the Clearing Request cannot be made |
| FF04 | Invalid Service Level Code | The Service Level code in the NPP Payment Initiation Request is not as per the specified format |
| FF08 | Invalid End To End Id | End to End Id missing or invalid |
| FF10 | Bank System Processing Error | Responding Participant is unable to process the payment due to back office issues or outage |
| FF11 | Clearing Request Aborted | The Clearing Request associated to payment was aborted |
| TD03 | Incorrect File Structure | The file format is incomplete or invalid |
| AB01 | Aborted Clearing Timeout | Clearing process aborted due to timeout |
| AB02 | Aborted Clearing Fatal Error | Clearing process aborted due to a fatal error |
| UKNWN | Unknown Error | An unexpected error occured. Reach out to Zepto for more information |
Updated 23 days ago