Voided Transactions

Voided Payment (PayOut)

You can also void a payment, by logging in to your Zepto account, navigating to the payment you created, and clicking the cancel button found on the top-right corner of the page. Please be mindful that you can only cancel/void the payment before it is processed.

The webhooks that will be triggered if you successfully cancel the payment before it matures are as follows:

• payment.added
• debit.scheduled
• debtor_credit.scheduled
• debit.voided
• debtor_credit.voided

There is also the scenario when your NPP payments fail to process, for example, the customer's bank is not NPP enabled. When this happens, the resulting behaviour and webhooks received will depend on the configuration you chose for your account float during setup.

Voided Payment Request (Direct Debit)

You can also void a payment request, by logging in to your Zepto account, navigating to the payment request you created, and clicking the cancel button found on the top-right corner of the page. Please be mindful that you can only cancel a payment request before it is processed.

The webhooks that will be triggered if you cancel the payment request are as follows:

• payment_request.added
• payment_request.approved
• creditor_debit.scheduled
• creditor_debit.matured
• payment_request.cancelled
• creditor_debit.voided
• credit.voided